The United Way of PEI
announced on February 11th, 211 Day, that the renowned “211” service is coming this
fall to PEI as a Thriving Together
Poverty Reduction Action Plan initiative.
211’s award-winning
telephone helpline (2-1-1) and website provide a gateway to community, social,
non-clinical health and related government services, helping those in need
navigate the overwhelming, complex network of available human services quickly
and easily, 24 hours a day, 7 days a week.
“Faced with a complex maze of phone books, help lines,
directories, and voice mail systems, people often don’t know where to
turn. By combining information about
community services with cutting-edge technology, 211 will create a powerful new
information and navigation system for Islanders”. Shared Andrea MacDonald, CEO United Way of PEI.
While services that are
offered through 211 vary from community to community, 211 provides callers with
information about, and referrals to, human services for both everyday needs and
times of crisis.
The United Way of PEI will
implement and manage the 211 system, with the provincial government
providing $871,000 in funding and support, with the goal of improving system navigation
and access to service delivery for Islanders in need.
“By dialing three simple
digits Islanders will connect to all social programs and services offered
across the province in a manner that is timely and personalized to their
needs. The extended service navigation
feature of 211 is a welcome additional support, particularly for those who may
be vulnerable or have complex needs,” said Family and Human Services Minister
Tina Mundy.
Over the coming months, The United Way of PEI will be reaching out to community organizations to help build the extensive database of available programs and resources needed to deliver 211 successfully to Islanders.
